Consumer Concerns

Our Pledge to Our Customers

You have the right to be treated with respect and to expect a positive resolution to your outstanding receivables. We are open to help you seek alternative ways of payment that are fair and in line with our client’s expectations.

If a particular agent was unprofessional or failed to clearly outline the matter at hand or give you specific options, please fill out the form below so that a member from the management team can contact you.

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Please let us know about your consumer concern

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Notice to New York Residents

Notice to New York City Residents
At this time, our language access services are limited to our ability to make Spanish speaking representatives available to you upon request, but please note that we do not provide written correspondence translated to another language. Please contact us to confirm your preferred language. In addition, a translation and description of commonly-used debt collection terms is available in multiple languages on New York City’s Department of Consumer Affairs’ website at